Refund policy

Refund Policy

 

Thank you for shopping at MIUNDA AR. We appreciate your business and are committed to your satisfaction. Our refund policy is simple and straightforward, designed to assist you in making returns should you need them.

 

Eligibility for Refunds:

- We accept returns and refunds for products due to quality issues within 7 days of receiving the goods.

- All returned items must be in new and unused condition, with all original tags and packaging included.

- Custom or personalized orders are not eligible for a refund unless the item is defective or damaged.

 

How to Request a Refund:

- To initiate a return, please contact our Customer Service team at info@miunda.com within the specified return window.

- Include your order number, details of the item you wish to return, and the reason for the return.

- Obtain a Return Merchandise Authorization (RMA) number from our team, as returns without an RMA number will not be processed.

 

Returning Items:

- Pack the item securely in its original packaging (if possible) and include a copy of the receipt or invoice.

- Write the RMA number clearly on the outside of the package.

- Ship the item to the address provided by our Customer Service team. We recommend using a trackable shipping method and insuring the package, as we cannot be responsible for lost or damaged items during transit.

 

Refund Processing:

- Once we receive and process your return, please allow up to 7-10 business days for your account to be credited.

- Refunds will be issued to the original payment method used for the purchase.

- Shipping costs are non-refundable, unless the return is a result of our error (e.g., you received an incorrect or defective item).

 

Exceptions:

- Items marked as "final sale" are not eligible for return or refund.

- Damaged items due to misuse or abuse are not eligible for a refund.

 

**Damaged or Defective Items:**

- If you receive a damaged or defective item, contact us within 7 days of the delivery date at info@miunda.com.

- We will provide instructions on how to return the item and either replace it or issue a full refund.

 

Additional Information:

- For any questions regarding our refund policy, please contact us at info@miunda.com.

- This refund policy was last updated on December 13, 2024. We reserve the right to update or modify these terms at any time.

 

Thank you for choosing MIUNDA AR. We value your business and are here to ensure your satisfaction.