Shipping policy
Shipment Policy
1. Shipping Destinations
We at Miunda AR are delighted to offer shipping services to a wide range of destinations worldwide. Our goal is to ensure that you receive your purchased product as swiftly and securely as possible.
2. Shipping Methods and Costs
We offer multiple shipping methods to accommodate your needs:
- **Standard Shipping:** This is our most economical option, typically taking 5-7 business days within PRC and 7-21 business days for international delivery.
- **Express Shipping:** For an additional fee, we can expedite your order, with delivery estimates of 2-3 business days within PRC and 5-7 business days internationally.
Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. You will be able to view the shipping cost estimates during the checkout process before finalizing your order.
3. Order Processing Time
Orders are typically processed within 1-2 business days. This processing time allows us to prepare your order carefully before it is dispatched. Please note that during peak seasons, processing times may be longer.
4. Delivery Timeframes
Once your order has been processed and dispatched, the delivery timeframes are as follows:
- **Domestic Orders:** 5-7 business days for standard shipping.
- **International Orders:** 7-21 business days for standard shipping, depending on the destination.
Please note that these are estimated delivery times and are subject to the efficiency of the destination country's customs processes.
5. Tracking Information
We will provide you with a tracking number once your order has been dispatched. You can use this number to track the progress of your shipment through the carrier's website.
6. Customs and Import Duties
For international shipments, customers are responsible for any customs and import duties that may apply. We have no control over these charges and cannot predict what they may be.
7. Delivery Confirmation
Most carriers will require a signature upon delivery for orders above a certain value. If you are not available to sign for your delivery, the carrier may leave a card with instructions on how to collect your package or arrange for redelivery.
8. Returns and Exchanges
We offer a 30-day return policy for all our products. If you need to return or exchange an item, please contact our customer service team within this period. The item must be in its original condition and packaging.
9. Lost or Damaged Shipments
In the unlikely event that your shipment is lost or damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure a satisfactory outcome.
10. Contact Us
If you have any questions regarding our shipment policy or need assistance with your order, please contact us at info@miunda.com , Our team is here to help.